Whip Around is an award winning, easy to use fleet maintenance software company that connects drivers, mechanics and fleet managers to improve the uptime of vehicles and equipment.

Founded in 2016, we are on a mission to keep the world’s fleets moving. We are committed to living and breathing our core values everyday. Our values are at the forefront of everything we do and are what is driving our success forward.

Be the Best You
We aim to be consistently better through accountability and positivity.

Be the Driver
We put ourselves in the drivers seat. We drive change through constant innovation and we are driven to succeed.

Provide Clarity
We use simple technology, transparent communication and focus on the essentials.

Manaakitanga
We embrace diversity, we do our part for the community and value each other.

Don't Drop the Trophy
Celebrate successes and don't lose focus. We have a winner's mindset.

We have a great team culture and are always on the look out for our next Whip Arounder! Whip Around’s career pages can be found here: https://apply.workable.com/whiparound/?lng=en

Whip Around

Customer Success Manager

Manage customer success for fleet technology users at Whip Around.

• Customer Success Managers play a critical role in maintaining the health, growth, and success of our customer base.
• Customer Success Managers are assigned a portfolio of customers and their sole responsibility is to ensure they leverage Whip Around to optimize their business through adoption, growth, and retention.
• Drive customer retention and renewal plan and customer loyalty.
• Define, position, and sell solution offerings (cross-sell / upsell) to customer.
• Define, design, develop, execute, and continuously refine Customer Success program plan at customer level.
• Define, Position, and Help implement adoption strategies for customers.
• Provide Whip Around solution best practices, business coaching and “value-added” expertise as customer “advisor”.
• Help to shape change in customer engagement and Whip Around solution strategy.
• Maintain customer cadence for product knowledge, new feature requests, and user/customer dialog.
• Provide thought leadership and messaging to increase customer engagement with Whip Around.
• Represent Whip Around programs with Key Stakeholders (ie operational contacts, decision makers and econ buyers) and in periodic business reviews.
• Work with Product, Sales, Marketing, and other teams to identify best practices and new program opportunities/offerings for customer.
• Define, design and communicate content in support of relevant customer programs to drive maximum ROI.
• Drive metrics at customer including dimensions of Operational Efficiency, Compliance, Cost Reduction, etc across digital Inspections and Maintenance.
• Drive thought leadership in customer loyalty and the voice of the customer associated with owned programs.
• Create customer reference and referral strategy based on business outcome value.

Senior Customer Success Manager

Business Development Rep

• Build and manage an outbound sales pipeline.
• Work with Marketing and Sales to generate demand primarily via outbound teleprospecting.
• Identify and understand the pain points of customers.
• Navigate the prospect’s organization, identify and involve key business stakeholders, and deliver value.
• Identify and set qualified demo appointments for our Account Executive team.
• Bring innovative ideas and solutions that address the obstacles to our growth.
• Use a variety of sales technology tools such as Salesforce and Salesloft.
• Build a healthy pipeline of sales-qualified leads and demo opportunities.
• Have conversations with prospects that uncover new opportunities for Whip Around.
• Engage contacts via phone, email and social.&nbsp; Omni channel, multi touch approach.
• Handle our prospects’ objections and concerns regarding the product.
• Work with Marketing on trade shows and webinars to drive attendance

Business Development Associate

• Build and manage an outbound SMB and mid-market sales pipeline
• Work with Marketing and Sales to generate demand primarily via outbound teleprospecting
• Identify and understand the pain points of customers.
• Navigate the prospect’s organization, identify and involve key business stakeholders, and deliver value
• Identify and set qualified demo appointments for our Account Executive team
• Bring innovative ideas and solutions that address the obstacles to our growth
• Use a variety of sales technology tools such as Salesforce and Salesloft
• Build a healthy pipeline of sales-qualified leads and demo opportunities
• Have conversations with prospects that uncover new opportunities for Whip Around
• Engage contacts via phone, email and social.&nbsp; Omni channel, multi touch approach
• Handle our prospects’ objections and concerns regarding the product

Whip Around Jobs in New York City

Whip Around

Senior Customer Success Manager

Whip Around

Business Development Associate

Whip Around

Business Development Representative

Whip Around