Search  4 lead  and work in the Big Apple 🍎

Support Engineer

EquipmentShare is a nationwide equipment and digital solutions company serving the construction industry. We’re on a mission to give contractors and construction companies build with control thanks to our T3 technology platform and equipment rental, retail and service solutions.

We’re more than an equipment rental company. We share cloud-connected technology and equipment solutions that simplify construction work.

We’re always looking for curious, hardworking problem-solvers to add to our team! Check out our open positions and apply at equipmentshare.com/careers.

For more updates: T3.tech
Twitter: @equipmentshare
Instagram: @equipment_share
Facebook: facebook.com/equipmentshare
Website: equipmentshare.com

EquipmentShare

Lead a national team to develop effective technical support and training solutions.

• EquipmentShare is searching for a Director of Technical Support and Service Training to support our team as the department continues to grow.
• The Director will be the leader of a national organization of service and technical trainers.
• Develop a project and a business plan to create a technical support and ensure a strategic plan to support EquipmentShare operations and customers.
• Ensure timely and effective resolution of technical issues and exceed external and internal customer expectations.
• Optimize processes and implement best practices to enhance customer satisfaction.

Director of Technical Support and Service Training

IT Support

Sigma is not another Business Intelligence tool. Sigma is the only Cloud Analytics solution with a spreadsheet-like interface that enables anyone to explore data at cloud scale and speed. Discover what happened, why it happened, and what will happen.

Sigma Computing (hiring!)

Lead a high-energy team to enhance customer support and drive process improvements.

• Responsible for hiring, developing, and mentoring Support Engineers
• Lead process improvements for customer and partner growth, retention, and excellence
• Collaborate with cross-functional groups ensuring delivery of a great customer experience
• Uncover insights within Support data for continuous improvement

Technical Support Manager

Fireblocks is an easy-to-use platform to create blockchain-based products and manage day-to-day digital asset operations.

Fireblocks

Lead Americas Geo for providing top-notch support with blockchain and Fireblocks Infrastructure.

• Hands-On Involvement in Incident Management
• Ensuring Operational Excellence and engaging with top customers to deliver high-quality service
• Focus on Customer Satisfaction, Productivity, Training of TAC & TAM, and Employee retention & Growth
• Expanding and Scaling our Platinum/Premium Support strategy, direction, and initiatives
• Acting as the ultimate point of escalation for client support issues
• Providing overall leadership to managers and staff to adhere to processes, procedures, and policies
• Collaborating with various teams such as Product, R&D, Customer Success, and Services to manage specific customer needs
• Tracking Key Performance Indicators (KPIs) such as Initial Time to Response, Avg Time to resolution, Backlog Management, and CSAT results
• Working on escalated issues with the R&D(Engineering) team and providing advanced troubleshooting support
• Providing mentorship and guidance on technical and non-technical issues as needed

Technical Support Director

Seismic is the global leader in enablement, helping organizations engage customers, enable teams, and ignite revenue growth. The Seismic Enablement Cloud™️ is the most powerful, unified enablement platform that equips customer-facing teams with the right skills, content, tools, and insights to grow and win. From the world’s largest enterprises to startups and small businesses, more than 2,000 organizations around the globe trust Seismic for their enablement needs. Seismic is headquartered in San Diego with offices across North America, Europe, and Australia.


To learn more, visit Seismic.com.

Seismic

Consult on technical matters for CSE organization, driving improvements and customer engagement.

• Serves as a consultant for the CSE (Customer Support Engineering) organization on all matters pertaining to the business unit or department.
• Interacts with the largest clients at Seismic in the most difficult technical situations.
• Drives long term technical and structural improvements across the operations and engineering organization. Brings customer challenges into the company for long term solutions. Recommends technical enhancements based on patterns of customer experience with Engineering leadership.
• Typically, very persuasive and favorably wins over team in meetings with internal and external personnel. Expert in most functional areas of Engineering.
• Used by multiple Engineering Teams for roadmaps, technical design, and guidance as it relates to the CSE organization (Customer Support Engineering).

Principal Technical Support Engineer

Search  4 lead  and work in the Big Apple 🍎. Director of Technical Support and Service Training. Technical Support Manager. Technical Support Director