Customer success manager

2 days ago

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APRIL

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APRIL is one of the largest, most technologically advanced and efficient makers of pulp and paper products in the world

pulp and paper manufacturing

10,000+

Description

• april is on the lookout for a driven Customer Success Manager to play a pivotal role in our client relationships. • Manage April’s most critical bank partnerships, with a focus on driving the execution of joint initiatives and launching new offerings to benefit April’s users. • Build a best-in-class partner management model. • Leverage industry knowledge to craft thoughtful partnership and product strategies. • Navigate banks and issuers to execute deals supporting said strategy and help ensure proper execution. • Gather inputs from and coordinate with internal cross-functional stakeholders (tax, product, engineering) on creation and execution of client strategy. • Help find the right stakeholders that can champion April, educating them on our value proposition and executing deals that address their needs and support our strategy. • Leverage significant industry experience to help our internal teams compose our holistic account management strategy.

Requirements

• Experience in partner management, business development, or a related role, ideally in the financial services industry • Exposure to the tax or accounting industry is a plus, but not required • A passion for product-centric environments and the ability to work effectively across teams with multiple dependencies • Analytical thinking with a knack for problem-solving and creating value for partners and end users • Strong communication and negotiation skills • The ability to learn quickly, adapt to a fast-paced environment, and contribute to operational success • A proactive mindset, with the drive to see projects through to completion