Client Success Manager
2 days ago
🏢 In-office - Manhattan
Description
• Join the Sales & Marketing team as a Client Success Manager. • Collaborate with Account Managers on client accounts. • Develop strong customer advocates and trusted advisor relationships. • Create and execute Engagement Plans for onboarding and retention. • Monitor client health, adoption, and renewal metrics. • Provide new client onboarding and customized product demos. • Discover opportunities for additional products and services. • Collaborate with internal teams for technical needs resolution. • Provide client feedback to internal teams like Product Managers. • Participate in networking events to grow Rystad Energy brand. • Maintain client data and interaction records using sales tools. • Contribute to the vision and strategy of the Client Success team.
Requirements
• Bachelor's degree required. • Experience in growing client satisfaction, adoption, and retention is highly desired. • Experience working with database products or SaaS is an advantage. • Energy and/or Financial background is required. • Experience in teams with multiple stakeholders. • Ability to prioritize and multitask, excellent organizational skills. • Excellent written and verbal communication skills. • Analytical mindset. • Microsoft Office skills (Word, Excel, and PowerPoint).
Benefits
• A global and quickly expanding international business culture. • A diverse, dynamic, and highly skilled working environment. • Development opportunities internationally. • Competitive compensation package and bonus plan. • 100% employer-paid healthcare premiums for you and your family. • 5% 401(k) match. • Four weeks of vacation time. • Two team building trips a year.
Apply Now
