Community Manager - Huntington at Richmond

2 days ago

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Asset Living

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The Most Trusted Partner in Real Estate

Student Housing • Multifamily • Campus Housing

1001 - 5000

Description

• The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Supervisor. • As a Community Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management. • As an on-site leader, you will supervise all aspects of the property and staff to ensure compliance with Asset’s policies and procedures, safety and fair housing guidelines, and liability concerns.

Requirements

• Use consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff • Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks • Complete weekly/daily office & maintenance staff schedules and assignments • Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR and terminate appropriately when necessary • Promote harmony and quality job performance of staff through support and effective leadership • Ensure staff compliance and consistency with Company policies and procedures • Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments • Develop yearly operating budgets/forecasts • Monitor the timely receipt and reconciliation of deposits, rent collections, and charges to ensure submitted on a timely basis • Monitor the timely receipt, reconciliation, and coding of all vendor invoices • Ensure property closeout is completed on time and ownership financial reports are accurate • Develop yearly marketing plan and utilize marketing strategies & systems • Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date • Deal with resident complaints, concerns, and requests to ensure resident satisfaction • Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.) • Effectively show, lease, and move in prospective residents • Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis • Will head emergency team for the property; ensures proper response and handling of all property emergencies with staff, residents, buildings, etc. within company guidelines to minimize liability • Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff • Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours) • Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.) • Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., “walk” units to ensure make-ready and work orders are completed)