Customer Success

Improve the efficiency of your research teams
Authentic8's Silo for Research is a fully isolated, anonymous and secure platform for conducting all forms of online investigations. Use Silo for Research to access web-based resources across the surface, deep or dark web.

Shorten your time-to-insight
Silo for Research improves analyst tradecraft across all phases of the information collection life cycle. Get your teams online and productive without deploying complicated solutions or disrupting your current infrastructure. 

Access alternate networks
Span alternate regions, languages and network protocols. Silo for Research spins up one-time-use browser instances that give you access to content across geographies and web protocols. Regardless of the destination resource, your identity or affiliation is never exposed. 

Silo for Research lets you match your persona to the specific investigation needs. Appear local to the subject material by accessing the internet through any of Authentic8's access points around the world. Silo for Research combined with good tradecraft ensures your research activities aren't attributed to your analysts or organization.

Automate collections
Silo for Research supports collections of all types of web content as the analyst needs it, or over a period of time. Automation tools allow you to set up regular collection routines to capture a range of web content types, transform the content to a format of your choice and securely store it in the cloud. 

Preserve data in the cloud
Investigators may be required to capture and collect content as part of their process. And to maintain efficacy of potential evidence, a proper chain of control and evidentiary requirements must be met. Silo for Research integrates with Authentic8 Secure Storage, an encrypted, audited cloud-based storage repository for users and groups.

"With Silo, there is no need to have a 'dirty' machine because you are fully protected" - Authentic8 Silo for Research customer

Authentic8

Manage contracts and solutions for clients at Authentic8, a cybersecurity company.

• Manage Authentic8 customers’ contracts and solutions for mission success
• Act as intermediary between customer requirements and Authentic8 functions
• Lead customer communications regarding renewal, quoting, escalation, quarterly business review
• Work with deployment/support teams for successful deployment
• Understand customer’s mission and objectives while ensuring product effectiveness
• Develop materials for and conduct regular business reviews
• Identify satisfaction issues, user opportunities, and service enhancements
• Contribute beyond role and lead strategic initiatives to improve customer experience
• Help craft strategy for engagement model for different customer segments

Authentic8

Customer Success Account Manager

Authentic8

Description

Requirements

Similar Jobs

Client Engagement & Delivery Associate

Laudio

Onboarding Specialist

Datavant

Activations & Customer Success Specialist

SplitMetrics

Field AI/ Customer Success Engineer (Remote)

Fiddler AI

Policyholder Success Manager - Remote

Kinetic