Automattic
We are passionate about making the web a better place. Fully distributed since 2005.
1001 - 5000
Technical Account Manager
2 days ago
🏡 Remote – New York
Automattic
We are passionate about making the web a better place. Fully distributed since 2005.
1001 - 5000
Description
• Drive our customers’ adoption of WordPress and other Automattic products and services. • Lead discussions with senior leadership regarding technical and product strategy, incidents, trade-offs, and risk management. • Work with developers and senior engineers to provide advocacy and strategic technical guidance. • Develop close relationships with your customers to understand their needs and challenges.
Requirements
• Influencing customer outcomes, analyzing customer health metrics, and tracking customer interactions via tools. • Collaborating closely with team members to support renewals and expansion opportunities. • Gauging customers’ levels of engagement with the company and providing feedback to internal stakeholders regarding product and service improvements. • Creating structure in ambiguous situations and designing effective processes. • Leading customer on-sites, conducting service reviews, and empowering customers to achieve success and gain the greatest value from our products. • Effective problem-solving, conflict resolution, and context-switching. • Distilling and accomplishing goals and wish-lists into concrete next steps. • Remaining undaunted by managing risks in high stakes situations. • Conducting kick-off calls and getting everyone on the same page. • Working with WordPress or other web technologies. • Bonus points for software development and architecture experience, but writing code is not in scope for this position.
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