IT Help Desk Analyst

August 27

Apply Now

Receive Emails with Similar Jobs

Better

WebsiteLinkedInAll Job Openings

Making homeownership simpler, faster - and most importantly, more accessible. NMLS #330511 | better.com/terms

Mortgage

1001 - 5000

💰 $528M Post-IPO Debt on 2023-08

Description

• Manage and maintain hardware and software lifecycle • Manage and maintain Better employee onboarding process • Manage and maintain Better employee offboarding process • Facilitate the builds and updates of all computer images (MAC & Windows) • Manage all Better end user assets, maintain and enforce IT best practices, policies and procedures • All implementations are carried out to a high standard and follow Better policies and guidelines. • Assist with workflows for internal business units to create repeatable and automated implementation templates by department • Maintain strong communication with IT customers and serve as a technology partner • Maintain constant communication with Security SaaS, Infra and Support department heads

Requirements

• 3-4 Years Experience in IT Support and Service Desk • Customer Service experience • Familiar with Active Directory • Familiar with macOS and Microsoft 365 • Able to write and maintain documentation • Well versed with Help Desk ticketing systems • Preference for those who have worked with remote teams • Have a passion for serving and helping people