Technical Support Engineer

2 days ago

Apply Now

Receive Emails with Similar Jobs

BeyondTrust

WebsiteLinkedInAll Job Openings

Protect identities, stop threats, and deliver dynamic access to empower and secure a work-from-anywhere world.

Privileged Access Management • Vulnerability Management • Privileged Account Management • Session Monitoring • Privileged Password Mgt

1001 - 5000

💰 Private Equity Round on 2021-05

Description

•The Technical Support Engineer is responsible for supporting customers as they deploy, configure, and report incidents with their BeyondTrust products. •Communicate with customers verbally or in writing in a professional, efficient, pleasant and helpful manner. •Resolve customer support incidents using intelligent, qualified troubleshooting techniques, teamwork, independent judgment, and a variety of internal resources. •Document all interaction with customers, including communication and resolutions. •Work with Technical Escalation Engineers to resolve or escalate more complex issues. •Actively participate with other Technical Support Engineers in a team-oriented culture and assist other internal groups. •Escalate critical issues and roadblocks to the Technical Support Manager. •Work on-call rotation for the assigned product team.

Requirements

•Bachelor’s degree preferred in a related technical field •Knowledge of SQL Connectivity and Permissions, Basic SQL Scripting, Active Directory and GPO, Network Topology/Layers, Network Tools/Utilities, AV/ Firewall Rules and Policies, Secure “machine to machine” communications, Virtualization, Windows Account Administration, security software •Basic understanding of Linux and Mac OS environments •Strong dedication to customer care •Demonstrated interpersonal skills •Excellent communication (oral and written) skills •Ability to understand and analyze customer needs

Benefits

•Diversity •Inclusion •Team Collaboration •Employee Care