Brook Health
Brook creates health & chronic condition self-management platforms to empower people to own their health on their terms.
health • digital health • health tech • wellness • chronic disease
51 - 200
Partner Success Manager - Buffalo/Western, NY
August 28
🏢 In-office - Buffalo
Brook Health
Brook creates health & chronic condition self-management platforms to empower people to own their health on their terms.
health • digital health • health tech • wellness • chronic disease
51 - 200
Description
• The Partner Success Manager is a critical role within our organization, responsible for ensuring the growth, success, and satisfaction of our partners. • This role involves building and maintaining strong relationships with partners, providing them with the support and resources needed to effectively use our remote patient monitoring solutions, and driving partner (and patient) growth and retention. • The Partner Success Manager will work closely with cross-functional teams to ensure partner needs are met and to identify opportunities for growth and improvement.
Requirements
• Bachelor's degree preferred in Business, Healthcare Administration, or a related field • 3+ years of clinical experience required in partner or customer success, account management, or a related role, preferably in the healthcare or technology sectors. • Registered Professional Nurse (Unrestricted MA license) • Office management experience or quality/program management experience preferred • Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders. • Proven ability to analyze performance data and develop action plans for improvement. • Excellent problem-solving skills and the ability to think strategically. • Self-motivated, proactive, and able to work independently in both remote environments and in a clinic setting. • Familiarity with remote patient monitoring solutions and healthcare industry regulations
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