Client Success Manager

August 21

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DeepIntent

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Innovating at the heart of healthcare and advertising

Marketing Technology • Advertising Technology • Programmatic Advertising • Healthcare Marketing • Pharmaceutical Advertising

201 - 500

Description

• Manage all day-to-day operations associated with key strategic accounts; serve as the primary point person for all post sale client requests and communication with clients (including optimizations, reporting, recommendations, etc.) • Develop, grow and maintain solid customer relationships with clients through exceptional client service • Monitor pacing and delivery while working with the Campaign Manager to find ways to optimize based on client’s success metrics • Work with the Analytics team to provide ongoing insights on campaign performance and post-campaign wrap-up analysis, as well as conduct client business reviews • Work closely with Sales and Strategy to identify ways to grow accounts and bring forth strategic recommendations • Help develop best practices within the Operations organization through internal collaboration • Stay current with best practices, strategies, and industry standards related to digital marketing • Work with Sales Executives and Campaign Managers to ensure the accuracy of all IO related data

Requirements

• 3+ years of working experience in a Client Success role within the adtech, digital and/or programmatic industry • Great passion for digital and understanding of the digital advertising landscape; experience in healthcare is a plus! • Desire to work in a rapidly growing and ever-changing startup environment • Detail oriented and organized with flexibility to work on diverse projects and accounts • Strong verbal and written communication skills • Proficient with Word, Excel and PowerPoint • Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.) • Proven track record of success owning customer relationships, client meetings, QBR's, product training, data analysis, and strategic business reviews

Benefits

• Competitive compensation package • Annualized bonus/commissions plan • Competitive benefits • Other company offerings