Enterprise Customer Success Manager
August 21
🏢 In-office - Manhattan
Description
• Be a Tennr expert and deliver an excellent customer experience for our enterprise customers. • Focus on expanding usage and adoption in order to drive retention, account expansion, and ultimately revenue growth and customer lifetime value. • Partner with executive stakeholders to understand the unique business needs and goals of our customers and create joint success plans that outline the strategies and timelines for achieving these goals. • Foster customer advocacy and facilitate customer testimonials, referrals, and case studies. • Get users using Tennr. Be that annoying friend, and help them fall in love with Tennr. • Identify, improve, and lead all aspects of the health status of each of your customers. • Make Tennr better. Collaborate closely with sales, product, engineering and implementations to make sure we’re solving this monstrous problem the right way. • Analyze data and use playbooks to drive and track performance against customer’s KPIs, ensuring that we’re matching all adoption levers to their priorities and frequently reporting on progress to internal and external stakeholders. • Participate in internal initiatives that inform the future of the Customer Success program at Tennr such as codifying best practices, guides, and FAQs.
Requirements
• 5+ years of proven enterprise customer success or consulting experience, with account ARR ranging from ~$500k to multi-million ARR and a track record of attaining targets. • Proven experience working with and influencing key decision makers (VP level and above decision makers). • Demonstrable experience working on complex, cross-functional projects. • Detail-oriented mindset with a focus on continuous improvement and operational excellence. • You’re a self-starter with an entrepreneurial mindset. • You thrive in an unstructured start-up environment (lack of process does not frustrate you). • Willing to travel as needed.
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