Account Manager, Membership Services - NY Liberty
July 13
🏢 In-office - Brooklyn
Description
• Provide exceptional client service by actively listening to, comprehending, and addressing the needs of Season Ticket Members • Handle and resolve all client complaints in a timely and professional manner • Apply knowledge of BSE assets and Season Ticket Member benefits to create unique and memorable moments for Liberty Season Ticket Members • Coordinate with other departments to ensure a quality Season Ticket Member experience • Retain and renew Season Ticket Members, while also exploring opportunities to generate additional revenue by upselling and expanding current memberships • Solicit and sell products and new ticket packages via client referrals and cold calling • Make sales calls and schedule face-to-face appointments to discuss accounts and promptly follow up with the appropriate action to move the sales process forward • Actively engage clients during member events and participate in department events • Inform management immediately if there are problems or unusual matters of significance that may require corrective action regarding Season Ticket Members
Requirements
• Bachelor’s degree required • 1-3 years of experience working in sales and/or client service (preferably for a professional sports franchise) • Proven track record of successful sales experience required • Displays competencies in face-to-face presentations and event selling • Must have experience working with database applications • Proficient with Microsoft Suite and related software. Prior Salesforce experience a plus • Extensive sales prospecting-by-phone, cold-calling experience • Demonstrates a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives
Benefits
• $21.63 - $26.45/hr plus commission
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