CATCHAFIRE is a community of individuals seeking to support and strengthen the social good sector by matching professionals who want to donate their time and talent to nonprofits who need those skills.

As a for-purpose social enterprise and Public-Benefit Corporation, Catchafire is committed to providing transformational volunteer experiences that will help create an empathetic, inclusive, and loving world where people use their talents in service of our shared humanity. We are creating a new type of business model– one that demonstrates that you can focus on a social mission and build a successful business at the same time. 

Our goal is to transform the social good ecosystem by enabling organizations to save time, money, and resources and connect with talented and passionate individuals who have the potential to become long term advocates. We facilitate high impact engagements connecting a vast network of professional volunteers to nonprofits and social enterprises who join our service through a financial commitment funded by a grantmaker or through their existing funds. These engagements result in not only critical work completed, but often also provide an opportunity to develop new and existing skills and ultimately, strengthen an organization’s ability to deliver on its mission long-term. Through our work, we hope to create a more collaborative and equitable environment where all organizations have access to high quality talent and where skilled professionals have a deeper understanding of the people and work of the social good sector.

Ultimately, all of our work serves our mission: creating a world where it is commonplace to serve for the greater good.  

Give what you're good at today by registering on catchafire.org

Catchafire

Customer Success

• As the Customer Success Manager, you will partner with our Sales and Implementation teams to build and sustain long-lasting success with our Foundation Partners (our primary customers) who help bring Catchafire to thousands of organizations and deliver on our critical mission to transform and strengthen the nonprofit sector.
• You will work collaboratively with Catchafire teammates across Sales, Marketing, Events & Engagement, and Product.
• Work closely with the Sales team during the pre-sale phase to set the partnership up for success
• Responsible for working towards achieving scalable and sustained growth by proactively engaging with customers to ensure the success of our programs, leading to a high customer lifetime value
• Collaborate with Sales throughout the partnership lifecycle to influence renewal and upsell opportunities
• Provide reporting and data-driven insights to customers while communicating risk and areas for growth within their partnership
• Be a product expert in order to provide effective consultation on program and product utilization to our customers
• Be a partner expert in service of informing and helping internal departments understand foundation customer needs, trends, and opportunities
• Spearhead internal cross-functional improvement projects relating to overall program success and partnership experience; identify opportunities for improvement and serve as a connector among these departments

Customer Success Manager - Renewals 

Financial Planning and Analysis

• We are seeking a detail-oriented and analytical Financial Operations Analyst to join our finance team at Catchafire. The Financial Operations Analyst will play a critical role in analyzing financial data, managing financial processes, and supporting operational efficiency. This position requires a strong understanding of financial principles, excellent problem-solving skills, and the ability to work collaboratively in a fast-paced environment.

Catchafire Jobs in New York City

Catchafire

Customer Success Manager - Renewals

Catchafire

Financial Operations Analyst

Catchafire