Customer Success Manager - Renewals

July 10

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Catchafire

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Where talent meets purpose.

nonprofit • social enterprise • pro bono • social good • career

51 - 200

💰 $3.9M Venture Round on 2017-02

Description

• As the Customer Success Manager, you will partner with our Sales and Implementation teams to build and sustain long-lasting success with our Foundation Partners (our primary customers) who help bring Catchafire to thousands of organizations and deliver on our critical mission to transform and strengthen the nonprofit sector. • You will work collaboratively with Catchafire teammates across Sales, Marketing, Events & Engagement, and Product. • Work closely with the Sales team during the pre-sale phase to set the partnership up for success • Responsible for working towards achieving scalable and sustained growth by proactively engaging with customers to ensure the success of our programs, leading to a high customer lifetime value • Collaborate with Sales throughout the partnership lifecycle to influence renewal and upsell opportunities • Provide reporting and data-driven insights to customers while communicating risk and areas for growth within their partnership • Be a product expert in order to provide effective consultation on program and product utilization to our customers • Be a partner expert in service of informing and helping internal departments understand foundation customer needs, trends, and opportunities • Spearhead internal cross-functional improvement projects relating to overall program success and partnership experience; identify opportunities for improvement and serve as a connector among these departments

Requirements

• Min 4+ years of relevant work experience working on client or customer-facing, account management or business development • Experience growing revenue and working on new partnerships or existing partnerships • Comfort pulling, analyzing, and visualizing data • Strong communication skills • Acumen with presentation, spreadsheet, data, and task management tools • Excellent creative problem-solving and critical thinking ability • Goal-oriented • Ability to work across different departments and functions in a collaborative manner • Experience in nonprofit and/or philanthropy OR experience working in the tech space working with enterprise clients (understanding of the philanthropy landscape is a plus, but not required) • Track record executing in a fast-paced, agile environment - comfortable juggling multiple priorities simultaneously

Benefits

• A fully remote work environment with a one-time work-from-home stipend to help you set up your space • Professional development stipend, • Unlimited PTO and 50 hours of paid time off to volunteer. • 401K, medical, vision, and dental insurance