Senior Customer Success Manager

2 days ago

Apply Now

Receive Emails with Similar Jobs

CircleLink Health

WebsiteLinkedInAll Job Openings

Care Management Simplified!

Digital Health • Mobile Technology • Software as a Service • Chronic Care Management • CCM / BHI

11 - 50

💰 Debt Financing on 2021-02

Description

•Lead the entire post-signature revenue function ("Customer Success") •Manage customer on-boarding and happiness •Management of one customer success manager, with room for growth as company scales •Deliver excellent customer service through active listening and politely resolving issues, plus setting customer expectations •Building and managing our Customer Success function for scale •Work with customer software systems and proprietary analytics tools to identify eligible patients •Excel/data analysis to identify customer trends and format data for ingestion •Manage implementation projects, including integration engineers •Check-in monthly with accounts to ensure happiness, smooth billing and invoice collections •Identify and close up-sell opportunities •Opportunity to work on special projects such as business development, marketing, financial planning/strategy and product/data analysis

Requirements

•Passion for improving healthcare •Leadership/mentoriship skills •Active listening •Commitment to understanding busy customers and their needs •Initiative to act independently and create scalable processes where none exist •Values action over words and proposing solutions over voicing concerns •Skilled/comfortable with Excel and Google Sheets •Professional communication style while calling, emailing and meeting senior executives •1-3+ years in healthcare (non-healthcare experience also considered)

Benefits

•90% health coverage •commission •equity •unlimited vacation policy