Clearlink is an award-winning digital marketing, sales conversion, and technology company headquartered in Salt Lake City. A trusted partner for Fortune 500 companies since 2003, Clearlink delivers intuitive, engaging experiences throughout the customer journey to connect consumers with its brand partners. Clearlink’s people-focused culture has been recognized internationally for strong leadership, business growth, innovative employee initiatives, and corporate social responsibility.

Clearlink

Customer Support

Provide customer service to Medicare beneficiaries as a licensed agent.

•As a Licensed Customer Care Agent (Temporary), you will play a pivotal role in providing exceptional customer service to Medicare beneficiaries.
•You will be responsible for answering customer inquiries, resolving issues, and completing daily tasks assigned by management.
•This role requires individuals who are licensed and possess a UA (Unavailability of Assistance) rate of 20% or lower.

Licensed Customer Care Agent - Temporary

Provide exceptional customer service to Medicare beneficiaries.

• Answering incoming calls from Medicare beneficiaries and providing accurate information and assistance.
• Resolving customer inquiries and issues promptly and professionally.
• Completing daily tasks assigned by management within specified timeframes.
• Participating in special projects as needed, demonstrating flexibility and adaptability.
• Maintaining a positive and responsive attitude towards customers and colleagues.
• Being coachable and receptive to feedback to continuously improve performance.
• Participating in chat support and group activities to enhance team collaboration and knowledge sharing.
• Attending meetings and training sessions to stay updated on Medicare policies, procedures, and product knowledge.
• Upholding compliance with all relevant regulations and guidelines governing Medicare customer service operations.
• Demonstrating strong communication skills, both verbal and written, to effectively interact with customers and colleagues.

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