Licensed Insurance Customer Service Agent

September 11

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A tech-enabled global media company. We build brands to simplify life's choices, for everyone.

Customer Acquisition Marketing • Search Engine Marketing • Content Development & Distribution • Search Engine Optimization (SEO) • Inbound Sales

501 - 1000

Description

• Answering incoming calls from Medicare beneficiaries and providing accurate information and assistance. • Resolving customer inquiries and issues promptly and professionally. • Completing daily tasks assigned by management within specified timeframes. • Participating in special projects as needed, demonstrating flexibility and adaptability. • Maintaining a positive and responsive attitude towards customers and colleagues. • Being coachable and receptive to feedback to continuously improve performance. • Participating in chat support and group activities to enhance team collaboration and knowledge sharing. • Attending meetings and training sessions to stay updated on Medicare policies, procedures, and product knowledge. • Upholding compliance with all relevant regulations and guidelines governing Medicare customer service operations. • Demonstrating strong communication skills, both verbal and written, to effectively interact with customers and colleagues.

Requirements

• Active licensure or certification relevant to Medicare or healthcare (e.g., insurance agent license). • Previous experience in a customer service role, preferably in a call center environment. • UA (Unavailability of Assistance) rate of 20% or lower, demonstrating reliability and availability to assist customers. • Strong problem-solving skills and the ability to handle customer inquiries and issues with empathy and professionalism. • Ability to multitask and prioritize tasks effectively in a fast-paced environment. • Positive attitude and willingness to take on challenges with a solutions-oriented approach. • Excellent interpersonal skills and the ability to work well within a team. • Proficiency in computer skills and familiarity with customer relationship management (CRM) software. • Flexibility to adapt to changing job requirements and schedules. • Commitment to continuous learning and development to enhance job performance and customer satisfaction.

Benefits

• Healthcare: We offer low-cost, competitive health coverage (domestic partners included!) with employer-paid counseling services. • Invest in the Future: Enjoy 401(k) matching after just two months of employment, with employer matching starting at ~3%. • Lifestyle Spending Stipends: Access an employer-paid spending account for physical, financial, and emotional wellbeing expenses. • Flexible Time Off: We offer competitive time-off balances that accrue weekly, just like your paycheck. (Yes, we’re paid weekly too!) • Parental Leave: We provide 2 weeks of paid parental leave during the first year and up to 6 weeks after one year of employment. • Generous Paid Holidays: Celebrate cultural diversity with additional flex holidays in addition to our company paid holidays. • Remote Work Options: Embrace the flexibility of working from home. • World Class Facility: With onsite restaurants, a 7,000 sqft gym, pickleball & basketball courts, spin class/pilates room, bikes, massages, and so much more. • Comprehensive Life Insurance: Ensure peace of mind with coverage that extends beyond the workplace with employer paid life insurance (including coverage for dependents and spouses). • Employee Resource Groups (ERGs): Join us in fostering connections, celebrating diversity, and providing a supportive community for all.