Director - Post Sales Strategy & Operations

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Cloudflare

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At Cloudflare, we have our eyes set on an ambitious goal — to help build a better Internet.

nginx • lua • go • web performance • web security

1001 - 5000

💰 $150M Series E on 2019-03

Description

• Develop and execute business strategies to achieve organizational goals. • Work with senior leadership team to set strategic priorities and translate these into actionable plans. • Build sound strategies that will scale teams globally, while collaborating with your peers and Sales leadership organization to make sure the plans are aligned with regional and functional priorities. • Build and lead a team that will act as a key strategic partner to the global solutions engineering, customer success and professional services teams, continuously identifying areas for opportunity, and improving key processes across teams with multifaceted systems and tools. • Oversee daily operations of the team to ensure smooth and efficient execution of strategy. • Champion the operational and reporting needs of the organization by defining and prioritizing requirements, working closely with cross functional partners to identify solutions. • Develop and implement policies and procedures to improve operational effectiveness. • Establish, monitor and report key performance indicators (KPIs) to measure organizational success, trends, and deliver prescriptive recommendations to drive efficiencies and scale across the org. • Report regularly on operational performance to senior leadership. • Lead, mentor, and develop a high-performing team. • Foster a culture of continuous improvement and innovation. • Ensure effective communication and collaboration across departments.

Requirements

• 12+ years of sales operations experience in a similar industry including 6 years as a people manager. • Familiarity with SFDC. • Understanding of the sales cycle and previous exposure to Presales and Post Sales teams. • A passion for understanding systems of work and how to improve them through transformative and iterative approaches. • Strong problem solving and analytical ability, with a track record of “test & learn” demeanor. • Experience and desire for working in a start-up environment, developing business infrastructure, and energetically scaling a high-growth business. • Strong attention to detail and ability to influence with data. • Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results. • Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly. • Strong written and verbal communication skills, with a track record of presenting to senior management. • You first seek to understand; once you have a point of view, you drive alignment and execute with urgency.