CoLab Software
Setting the standard in engineering collaboration. Simplified design review that lets teams build the future—faster.
Engineering • Computer Aided Design • Software • Collaboration • Mechanical Design
51 - 200
Senior Customer Success Manager
September 10
🏡 Remote – New York
CoLab Software
Setting the standard in engineering collaboration. Simplified design review that lets teams build the future—faster.
Engineering • Computer Aided Design • Software • Collaboration • Mechanical Design
51 - 200
Description
• Play an integral role in customer success • Ensure customers maximize partnership value • Develop in-depth product knowledge for innovative solutions • Facilitate value-driven conversations with stakeholders • Analyze product adoption for additional value opportunities • Work cross functionally with Product and Engineering teams
Requirements
• Experience in engineering, with direct experience in design or manufacturing • Experience in a technical account, project, or program management position • 3+ years experience managing large mid-market and/or enterprise accounts • Proven ability to establish strong relationships at C-level, VP, and Director levels • Strong analytical + communication skills • Past demonstration of a best-in-class customer experience • Experience working in a start-up/small company environment • Passion for solving tough problems • Strong knowledge of technical concepts • Ability to thrive in a highly ambiguous environment • Strong organization and presentation skills • Ability to use Salesforce, Zendesk, Google Suite and other software applications
Benefits
• Competitive compensation • Comprehensive benefits • Strong dedication to work-life balance
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