Implementation Manager II - Clinical Trials

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CRIO

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The leader in eSource technology.

Clinical Trial Research Studies • Data Management • Electronic Data Capture (EDC) • eSource • CTMS

51 - 200

💰 $9M Series B on 2022-01

Description

• Manage onboarding process for newly-signed CRIO clients • Evaluate product / feature use, and coordinate engagement through structured onboarding process • Collaborate with cross-functional teams to optimize and iterate all aspects of the customer experience through implementation while focusing on pain points/use cases discovered in the sales process • Schedule, host, and execute full onboarding projects and run ‘live’ (remote) trainings • Learn, shadow, and expand product knowledge set through internal resources, Support engagement shadowing, and self-acquisition of industry knowledge.

Requirements

• BA/BS degree preferred • 1 - 3 years experience in an implementation, professional services role (with software tech experience), or other clinical research experience • Excellent writing, interpersonal, organizational and time management skills • Strong PC/Mac skills including proficiency with Office Suite/G Suite tools • Ability to work independently yet support team responsibilities and goals • High integrity and positive can-do attitude • Familiarity with Live Chat, Slack and project management tools (JIRA/Confluence) • Experience with Looker a plus • Prior work experience in, healthcare, SAAS, clinical research or academia

Benefits

• Work from anywhere • Co-working Reimbursement • Lunch on us - During Training Days • Unlimited PTO • 401k company match • Healthcare • Dental • Vision • Life insurance • Professional development