Customer Support Representative
2 days ago
🔄 Hybrid – Manhattan
Description
• Be the first point of contact for customers post go-live. • Troubleshooting issues and prioritizing based on urgency. • Providing clear and detailed information to clients on product feature functionality. • Documenting support processes and issue resolutions. • Working closely with Sales and Product teams to provide product knowledge.
Requirements
• Critical thinking skills with experience in troubleshooting software issues a plus • Exceptional project management skills; Proven ability to multitask and manage multiple moving pieces at a time while paying strict attention to detail • Exceptional customer relationship skills and a clear view on what constitutes excellent customer service • Ability to communicate clearly and effectively with Customers • 1-2 years' in a technical support role (ideally in a SaaS company) • Familiarity with SaaS business models a plus • Experience using a support ticketing system (Hubspot, Jira) is a plus • Some technical skills (sql, database management, excel, python etc.) is a plus
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