Technical Support Engineer II

6 days ago

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Deputy

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Make a difference to the lives of shift workers around the world

Intelligent Scheduling • Accountability • Attendance • Integration with Payroll • Compliance

201 - 500

Description

• Provide level two technical support for Deputy ecosystem and related integrations; • Triage technical issues, resolve problems independently and escalate where appropriately; • Taking ownership of customer technical issues, including initial troubleshooting, identification of root causes, and issue resolution and communication; • Achieve and maintain targeted case statistics such as number of cases closed or issues resolved, along with other established goals; • Provide professional-level conversations with customers to gather information, troubleshoot, and resolve their technical inquiries. • Identify and submit issues for advancement to the Engineering team. • Document actions in tickets to effectively communicate information internally and to customers.

Requirements

• 2+ years of experience in supporting SaaS solutions for international customers • RestAPIs, Javascript or scripting experience • BSc Degree or equivalent skill experience • Excellent communication skills and the ability to work in a fast-paced, team environment • Experience in a cloud environment - an advantage • Very customer-oriented and friendly - drive to achieve a satisfied customer, not just a technical resolution • Self-starter, able to learn new technologies "on the fly" • Collaborative team player • Ability to prioritize, manage time effectively and multitask