EliseAI
Our advanced AI technology can manage hundreds of conversations and operational processes.
AI • Automation • Housing • Machine Learning • Conversational AI
51 - 200
Solutions Engineer
May 17
🏢 In-office - Manhattan
EliseAI
Our advanced AI technology can manage hundreds of conversations and operational processes.
AI • Automation • Housing • Machine Learning • Conversational AI
51 - 200
Description
• Conduct thorough discovery sessions with new clients to understand their product area and requirements • Act as the representative for Support Engineers within your product area, ensuring alignment and collaboration • Develop and maintain roadmaps for self-serve launch tools and internal launch settings, including quality assurance processes • Guide Customer Success Managers through product implementations and act as a partner for training and escalation issues • Provide troubleshooting support for clients post-launch, addressing and resolving any issues within your product area • Gain an in-depth understanding of how the product works to meet client needs effectively, ensuring comprehensive knowledge transfer and support
Requirements
• 3+ years of experience in a Solutions Engineer role at a SaaS company • Strong understanding of product development and launch processes • Excellent problem-solving skills and the ability to troubleshoot technical issues • Experience working with cross-functional teams, including engineering, operations, and product management • Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders • Familiarity with customer relationship management (CRM) tools and support ticketing systems • Ability to manage multiple tasks and priorities in a fast-paced environment • Experience with QA processes and developing self-serve tools is a plus • Ability to work independently and as part of a team, with a proactive approach to problem-solving and support • Willing to work in person at NYC headquarters with your team 4-5 days per week
Benefits
• Equity in the company in the form of stock options • Medical, Dental and Vision premiums covered at 100% • Fully paid parental leave • Commuter benefits • 401k benefits • Monthly fitness stipend • Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch • Fun company social events through our Elise and the City program • Unlimited vacation and paid holidays • Relocation packages from outside of the Greater NYC metro area
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