Customer Success Manager, SMB

August 29

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EvenUp

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EvenUp uses data and technology to help plaintiffs and attorneys achieve better legal outcomes.

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Description

• Champion Customer Happiness: Be the go-to advocate for your clients, ensuring their happiness, loyalty, and growth with EvenUp's services. • Navigate Relationships: Forge meaningful connections with your clients, from leadership to users, making the adoption of EvenUp's technology a breeze. • Communication Guru: Keep the communication lines open, clear, and always in sync with both external clients and internal teams. • Renewal Superstar: Own the entire contract renewal process, keeping your clients engaged while collaborating closely with EvenUp's sales and finance teams for win-win outcomes. • Goal Achievement Partner: Work hand in hand with your clients to establish and achieve vital goals and key performance indicators (KPIs), guaranteeing their ongoing and expanding success with EvenUp. • Platform Enthusiast: Drive adoption, effectiveness, and growth of our platform among your customers and end-users. • Strategic Guide: Document use cases, craft success plans, and advocate for your clients, influencing EvenUp's product development and roadmap. • Expand Possibilities: Leverage your expertise to broaden your clients' utilization of the EvenUp platform and find creative solutions. • Trusted Ally: Build trust and be a strategic advisor to your clients, delivering insights and value. • Stakeholder Networker: Foster and leverage relationships within your client organizations to drive adoption and support new opportunities, building a strong support network. • Escalation Guru: Handle client escalations with finesse, maintaining a speedy communication channel for service-related matters. • Revenue Accelerator: Identify upsell opportunities, explore new revenue streams, and collaborate closely with our Sales team.

Requirements

• Bachelor's degree (or equivalent) in a related field; MBA or JD is a plus. • Proven experience in customer success, account management, or a related role.Stellar problem-solving skills, a knack for creative solutions, and a proactive approach. • Exceptional interpersonal and communication skills. • Motivated to deliver outstanding customer experiences. • Familiarity with SaaS or service-oriented business models. • Experience in Legal Tech or working with Legal Professionals is a plus. • Ability to travel within the United States up to 25% is required

Benefits

• Choice of medical, dental, and vision insurance plans for you and your family • Flexible paid time off and 10+ holidays per year • A stipend to upgrade your home office for fully-remote roles • 401k for US-based employees