Customer Success Manager - SaaS
August 28
🏡 Remote – New York
Description
• In this key customer-facing role, you’ll directly manage the customer relationships of our Top-Tier clients from end-to-end in your book of your business. • You’ll own the metrics for all the Top Tier clients inside your book of business—from the moment they first become our customers. • You’ll be advising and providing a white-glove level of advocacy; you’ll drive successful outcomes and your customers will feel like they are 1 of 1. • You’ll be responsible for showing your Top Tier customers how to best use Salesmsg for their specific business. • You’ll guide your newest Top Tier customers through our step-by-step onboarding process, to set them up for success from day #1 with our platform. • As the voice of our customer, we’d love for you to collaborate with internal product teams to provide feedback that can shape future product development. • Along with other key players on the team, you’ll be responsible for co-creating the CS and other support materials to help customers reach their goals. • You cultivate a network of customer advocates through reviews and feedback, so we can continually generate new case studies and testimonials.
Requirements
• Minimum of 3 years as a Customer Success Manager • You have a record of meeting or exceeding your goals as a CSM • You can quickly determine your customers' business needs, including the problems they need to solve. • You’re fantastic with tech. You can easily demonstrate value and provide solutions for your Top Tier clients. • You’re curious and resourceful, with an ambition and mindset for growth. • You’re a fast learner. You want to be part of a growing team that makes a difference for both the company and your clients. • You can work in an entrepreneurial environment where self-motivated individuals succeed. • Bachelor’s or Master’s degree in business or related field • You’re a quick learner. You have no problem figuring things out. • You have experience with HubSpot, Salesforce or other CRMs • You can easily work independently, while managing multiple projects simultaneously.
Benefits
• Medical, Dental, and Vision Insurance: Personal health, dental + vision 50% covered after 30 days. • Team trips: We book at least one all-expenses-paid team trip per year. • Unlimited PTO: Need time off, just let us know. • Wellness Perks: Classpass access to 41,500+ studios worldwide (yoga, cycling, Pilates, Barre, running, strength training, dance, sports, videos and more.) • Books and Courses: A monthly budget of $100 to spend on books. Plus access to over 10 courses already across marketing, content creation, SEO, and more. • Focused Time Blocks: We discourage meetings before noon so employees can have undistracted time to work. • $250 Charity Donation: We will donate to any charity of their choice. • Semi-Monthly Paychecks: Get paid on-time on the 15th and last day of the month. • Swag: T-Shirts, stickers, and Salesmsg gear to kit you out! • Teledoc Virtual Health: Speak directly with a doctor anytime from anywhere. • TalkSpace Online Mental Health Therapy: We've got you covered for when you need help. • Incredible Growth and Promotion Opportunities: Ground floor opportunity to make your mark.
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