Fireblocks
Helping thousands of organizations securely mint, transfer, and store crypto.
Cybersecurity • Blockchain • Finance • Crypto • Custody
501 - 1000
Frontline Support Engineer (US East)
August 31
🏢 In-office - Manhattan
Fireblocks
Helping thousands of organizations securely mint, transfer, and store crypto.
Cybersecurity • Blockchain • Finance • Crypto • Custody
501 - 1000
Description
• Own problems through to resolution • Provide real-time support via Slack • Deliver best-in-class technical support • Escalate technical issues as required • Collaborate with Senior Support team during outages • Handle customer queries and escalations professionally
Requirements
• At least 1-2 years experience as a Technical Support Engineer or similar role • Ability to work under high pressure and troubleshoot effectively • Work ethics/ability to work unorthodox hours if needed • API implementation and debugging • Excellent communication skills, both oral and written • Excellent troubleshooting and analytical skills
Benefits
• Paid overtime for holidays • Competitive equity grant • Generous benefits
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