Enterprise Customer Success Manager
July 4
🏢 In-office - Manhattan
Description
• Responsible for the entire client lifecycle, serving as the primary point of contact for clients and as the voice of the customer to internal teams • Conduct client onboarding, drive adoption of the Flowcode platform, ensure effective execution of programs and campaigns, and empower teams to fulfill their goals • Play an integral role in renewals and upsell opportunities • Work cross-functionally with Sales, Product, and Design to accelerate growth and support client needs
Requirements
• Proven Experience: Demonstrates a strong understanding of enterprise dynamics in a SaaS environment, with 2-3 years of experience in customer success roles at product-led, growth-focused organizations. • Systems Expertise: Using systematic approaches to solve problems and scale customer interactions. • Data Oriented: Exhibits a data-centric approach, with a focus on scaling customer success operations through systems and processes. • Adaptive: Thrives in a dynamic, fast-paced environment; adaptable and proactive in generating solutions. • Strong Communication Skills: Exceptional communication skills, both written and verbal, with the ability to effectively convey the Flowcode value proposition across diverse audiences. • Technical Acumen: Familiarity with CRM tools and adept at managing multiple stakeholder needs simultaneously.
Benefits
• Competitive compensation package with equity and bonus potential • Dynamic, collaborative work environment in the heart of NYC • Opportunity to work with a talented, passionate team that's always pushing the boundaries in an environment of continuous testing and learning
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