FreedomCare
America’s leading home care provider. Hire family or friends for daily care, and the caregiver gets paid.
Home Health Care
501 - 1000
Director of Enrollment & Operations
April 24
🏢 In-office - Manhattan
FreedomCare
America’s leading home care provider. Hire family or friends for daily care, and the caregiver gets paid.
Home Health Care
501 - 1000
Description
• The Director of Enrollment & Operations will be responsible for managing operations and strategic growth to achieve a higher market share. This role must understand the CDPAP program specific to New York and have call center management experience with a strategic growth mindset. • In partnership with the VP of Pre-Care, this role will be accountable for leading staff and operations for New York and will drive initiatives to expedite the conversion rate of enrollments for FreedomCare’s CDPAP & LHCSA programs; ensuring our process is effective and efficient for patients and caregivers.
Requirements
• Minimum of 5+ years with call center operations management of a remote workforce; Healthcare Sales is a plus • Ability to operate effectively in web-based platforms to support daily operations; experience in DocuSign, Salesforce, and JIRA is a plus • Advanced knowledge of state and federal regulations related to healthcare sales and call center operations • Demonstrated expertise and success driving operational excellence and executing process improvement in a call center environment • Ability to use data to tell a story, analyze results, and develop solutions • Strong leadership skills with the capability to effectively prioritize operational needs • Strong verbal & written communications skills that allow effective and meaningful communication internally and externally
Benefits
• We are here for you and committed to providing a best-in-class employee experience. • Competitive compensation, medical benefits, retirement plans, wellness programs, fun company events, and ongoing learning opportunities to grow your career. • A place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
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