Enterprise Account Manager

March 9

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Freshpaint

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Freshpaint automatically captures customer actions on your site then sends the data to any tool in your tech stack.

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Description

• Responsible for planning, implementing, directing, and administering all aspects of the human resources function for the Mid-Atlantic Region • Provide day-to-day management of the Employee Relations team

Requirements

• Consultative Customer Engagement. Over 7 years of experience in customer-facing roles within enterprise software or SaaS, demonstrating expertise in management consulting, account management, or customer success management • Relationship Building & Growth. Proven success in leading customer engagements, fostering B2B/B2C relationships, resulting in increased adoption, customer satisfaction, and contract value growth on both upsells and renewals • Technical Proficiency & Stakeholder Alignment. Proficient in aligning technical concepts and features with required capabilities, effectively presenting to diverse stakeholders and engaging with senior executives on technical and business topics • Analytical & Operational Excellence. Strong operational discipline with an analytical, process-oriented mindset, employing data-based decision-making and resourceful problem-solving skills to provide optimal solutions • Effective Communication & Collaboration. Exceptional oral and written communication skills, with the ability to work cross-functionally • Team Collaboration & Leadership. Demonstrated ability to excel in a collaborative, geographically dispersed team environment while also working independently with minimal supervision, managing multiple tasks and requests with outstanding organizational and project management skills • Passion for Customer Success. Deep commitment to customer success and service mentality, with diplomacy, tact, and poise under pressure when addressing customer issues • Ability to drive adoption and sell new product offerings and services

Benefits

• Joining a high-growth venture-backed startup as part of the early crew. You will be employee #60-70ish. • Competitive compensation with generous, employee-friendly equity. We have a 10-year exercise window. • Freshpaint Fridays: Half-day Fridays. Every week. • Unlimited PTO, with a minimum requirement of 2 weeks per year. Plus various observed holidays. • 100% remote • Flex in-office if you want with $150 WeWork credits each month • 401k • Health, dental, and vision insurance 100% covered by the company (some states it’s 99% because laws). • Mental health benefits - therapy appointments and more covered by the company • 2 Treat Yourself Days per year: We'll pay you $100 to take a day off and do whatever makes you happy. The only catch is you have to share what you did with the rest of the team. • Generous parental leave • Paid Spotify • Health & Wellness benefit – gym membership or similar covered • Regular team offsites 2-4 times per year. We’ve been to Greece, Jackson Hole, Cabo, Santa Fe, California wine country, and Mexico City in the recent past. • Ownership of your work, collaboration with a close team, and direct access to founders and what it’s like to build a startup. If you leave to start your own company, we'd love to be your first angel investors.