Production Support Engineer
August 10
🏢 In-office - Manhattan
Description
• Provide production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management • Monitor system health and performance, identify and resolve issues promptly to ensure uninterrupted operations • Debug and troubleshoot complex applications written in Java, and Python • Collaborate with development teams to implement fixes and enhancements to improve system stability and performance • Co-ordinate with global counterparts to ensure seamless follow-the-sun support • Document and maintain support procedures, runbooks, and knowledge base articles • Communicate effectively with clients to understand and address their support needs, provide updates on issue resolution, and ensure client satisfaction • Proactively identify areas for improvement in systems and processes to enhance efficiency and reliability
Requirements
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field • At least 3 years of experience in production support or related roles, preferably in the financial services industry • Strong technical skills in SQL and either Java or Python • Experience debugging and troubleshooting complex applications and systems • Detail-oriented mindset with a focus on accuracy and quality • Excellent verbal and written communication skills • Ability to build and maintain strong client relationships and provide outstanding customer service • Proven ability to work well in a fast-paced, dynamic environment and prioritize tasks effectively • Fluent in English
Benefits
• Competitive base salary and discretionary bonus • Flexible Time Off (i.e. unlimited paid vacation days) • Company paid Holidays (11) • Company paid sick leave • Company-paid health and protective benefits for employees, partners, and other dependents • 3% 401(k) company contribution • Generous paid Parental Leave • Free virtual coaching and counseling sessions through Ginger • Opportunities to learn about the Crypto industry • Free daily snacks in-office • Smart, entrepreneurial, and fun colleagues • Employee Resource Groups
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