GLG
The world's insight network
Professional Learning • Phone Consultations • Meetings • Roundtables • Site Visits
1001 - 5000
Technical Operations Manager
September 11
🏢 In-office - Manhattan
GLG
The world's insight network
Professional Learning • Phone Consultations • Meetings • Roundtables • Site Visits
1001 - 5000
Description
• Lead Level 2 Application Support for enterprise and internal tools that are used to deliver an exceptional experience to GLG clients • Drive better business outcomes across front line teams through curating enablement content (training, quick start guides, release notes, etc) and leading trainings to achieve best practices that unlock productivity • Develop a strong self-service culture is key to success • Collect and analyze key metrics associated with tool use and correlated to business KPIs • When service disruptions occur, manage the Problem and Incident Management processes, with communication to stakeholders and end users. • Share ideas on new tools that will drive employee productivity, reduce manual work, and allow GLGers to be the best versions of themselves
Requirements
• At least 5-10 years of relevant technology management experience, preferably in a support role • Passionate about learning technology platforms, and how they can optimize business workflow • Proven success in a technology service role, and proving success with KPIs • Experience in troubleshooting technology issues, problem and incident management process • Working knowledge of Front, Office 365, Zoom, WhatsApp, and quick to pick up internally developed software tools • Be flexible to pivot quickly and multi task across several tasks • Excellent communication and presentation skills • Must be highly personable and collaborative, with strong interpersonal and partnership building skills • Must possess humility, compassion, kindness and a drive for excellence, all of which are core company values • Demonstrate strong drive, organization, and judgment.
Benefits
• Comprehensive medical, dental and vision coverage effective on your first day of employment • Flexible paid time off. No pre-determined limits on vacation time, plus 10 company holidays • 401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting) • Tuition reimbursement program for eligible courses including language skills courses • Paid parental leave, adoption and surrogacy reimbursement • Free wellbeing support with the Calm app, Maven and EAP, and free long-term therapy & counselling assistance through Pathways • Other work perks and benefits available based on final job location
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