Manager - Servicing Operations

August 31

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GoodLeap

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🔆 GoodLeap is America's leading fintech for sustainable home solutions.

Clean energy financing • solar loans • Fintech • mortgage loans

501 - 1000

Description

• Develop deep expertise in all aspects of loan servicing, including processes, and systems. • Develop and maintain project documentation, including project plans, status reports, and performance metrics. • Present project updates to senior management, highlighting key accomplishments, risks, and any necessary corrective actions. • Ensure that all project outcomes are documented and analyzed to inform future initiatives. • Lead the end‐to‐end planning, execution, and delivery of multiple projects, ensuring they are completed on time and within scope. • Work with internal and external stakeholders to define project goals, requirements, and deliverables. • Facilitate communication and collaboration among teams, ensuring alignment on project objectives and expectations. • Manage relationships with external vendors and sub‐servicers, ensuring they deliver on agreed‐upon project outcomes.

Requirements

• Minimum of 5 years of experience in project and operational management, preferably within financial services, loan servicing, or a similar industry. • Proven ability to manage multiple complex projects simultaneously, with a track record of delivering on time • Strong understanding of loan servicing processes, including billing, collections, and regulatory compliance. • Excellent verbal and written communication skills, with the ability to clearly convey project goals, expectations, and progress to stakeholders at all levels. • Strong interpersonal skills, with the ability to build and maintain relationships with internal teams, senior leaders, vendors, and sub‐servicers. • Advanced proficiency with computer functions with MS office suite strongly preferred • Demonstrated leadership abilities, with experience in guiding cross‐functional teams and managing stakeholder expectations. • Ability to motivate teams and drive collaboration in a fast‐paced environment. • Ability to adapt to changing priorities and work under pressure to meet tight deadlines. • Flexibility to manage projects that span different time zones and involve international stakeholders.