Service Contract Operations Manager

August 30

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Thinkahead Consultant Psychologist Pty Ltd

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We get to the heart of the matter.....real people......real solutions

Psychological Services • Corporate Training • Leadership Development Programs • Coaching • HR Consulting

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Description

• Responsibility for managing team that handles billing, contract management and auditing of Managed Services Contracts • Establish a strong relationship with our Finance team to facilitate Managed Services billing batches • Manage Billing Batch process • Interface with Business Applications for ongoing improvement of Salesforce Billing Implementation and resolution of bugs • Manage auditing process in conjunction with Customer Success Team • Interface with sales/Customer Success on overages and customer expectations around billing • Manage turn up backlog • Assist with reporting on backlog and billing for management • Keep documentation up to date • Train new team members

Requirements

• Extreme attention to detail • Demonstrated ability to juggle multiple projects and tasks, and to work within deadlines in a fast-paced environment. • Strong writing, editing and active listening skills • Superior communication, collaboration, logic, innovation, and problem-solving skills • Comfortable handling confidential information • Understanding or willingness to learn accounting principles and compliance requirements surrounding billing and revenue recognition • Leadership skills and confidence giving others direction • Ability to work independently