Harvey
Harvey is a generative AI company backed by Sequoia and OpenAI's startup fund building the future of professional services.
11 - 50
Customer Success Leader
August 15
🏢 In-office - Manhattan
Harvey
Harvey is a generative AI company backed by Sequoia and OpenAI's startup fund building the future of professional services.
11 - 50
Description
• As a Customer Success Leader, you'll craft and execute a strategic vision for customer outcomes • Enhance renewal and expansion rates, manage talent, and drive customer relationships
Requirements
• Leadership Experience: Proven background in leading high performing customer success teams within late-stage or post-IPO Enterprise SaaS organizations • Strategic Acumen: Expertise in designing and executing customer success strategies that foster adoption, reduce churn, and promote expansion • Empathy and Influence: Leadership style characterized by empathy, with a proven track record in team development through hiring, coaching, and fostering talent • Outcome-Oriented: Exceptional ability to drive results through owning strategic initiatives, KPI reporting, and adept at navigating complex customer scenarios • Communication Mastery: Superior communication skills, capable of effectively engaging and influencing at all organizational levels both internally and externally • Agility: Capacity to excel in a rapidly expanding, dynamic setting and swiftly adjust to evolving requirements • Innovation: A genuine passion for technology and innovation, constantly seeking novel solutions to complex challenges
Benefits
• Comprehensive health, dental and vision coverage • Retirement benefits (401k match up to 4%) • Flexible PTO
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