Product Support Specialist - East Coast

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Huntress

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Managed endpoint protection, detection and response for the 99% who need it most.

Cyber Breach Detection • Incident Response • Endpoint Protection • Malware Analysis • Managed Services

201 - 500

Description

• Reports to: Product Support Manager • Location: Remote US • What We Do: Huntress protects businesses from cyber threats using advanced security solutions. • What You’ll Do: Provide top-tier customer support and troubleshoot technical issues as a Product Support Specialist. • Responsibilities: Interact with customers, provide support, and ensure resolution of inquiries.

Requirements

• Located in the US eastern timezone • Ability to adapt and pivot quickly to the day-to-day changes that hyper-growth companies experience • Highly collaborative mindset: being able to work together as one team to come to the best possible solutions for our partners • Considers themselves disciplined, with systematic problem-solving skills • Practical experience supporting Microsoft Windows Operating Systems, including familiarity with its directory structures, services, the registry, etc., and troubleshooting common system and application issues (knowledge of Powershell is a plus, but not required) • Practical experience with macOS, including familiarity with its directory structures, services, etc., and troubleshooting common system and application issues (knowledge of Terminal and Bash is a plus, but not required) • Experience configuring antivirus products and troubleshooting interactions between these products and specialty software • Familiar with system configuration/management tools such as GPO, RMMs, AD, and MDMs; scripting these tools is a plus

Benefits

• 100% remote work environment - since our founding in 2015 • Generous paid time off policy, including vacation, sick time, and paid holidays • 12 weeks of paid parental leave • Highly competitive and comprehensive medical, dental, and vision benefits plans • 401(k) with a 5% contribution regardless of employee contribution • Life and Disability insurance plans • Stock options for all full-time employees • One-time $500 reimbursement for building/upgrading home office • Annual allowance for education and professional development assistance • $75 USD/month digital reimbursement • Access to the BetterUp platform for coaching, personal, and professional growth