Account Manager - Remote

July 21

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InMoment

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InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions$1. .$1

Customer experience optimization • Voice of customer • Employee engagement • Social reviews & advocacy • Customer feedback

1001 - 5000

💰 $20M Venture Round on 2011-10

Description

• We are seeking a detail-oriented and proactive Account Manager with strong research expertise to manage client relationships and provide data-driven insights. • This role focuses more on client strategy, data analysis, and research to optimize service delivery rather than traditional sales. • The ideal candidate will use their analytical skills to drive client success, conduct in-depth market research, and provide actionable recommendations to improve client outcomes. • Account Managers are responsible for delivering on client post-sale experience with excellence. • They are the overall leader of client engagement - from implementation to day-to-day.

Requirements

• Bachelor’s Degree or have equivalent experience in a related field • 3-5 years of experience in Account Management, Market Research, technology, SaaS and/or CX experience • You are a champion to your clients, preparing them for success in the platform and meeting their needs • Adaptable with change and lots of moving parts • Able to quickly learn and adopt technology and processes • Able to work independently, multi task and have good time management skills in a remote working environment • You are organized, a strong communicator and proficient in project, change and client-management

Benefits

• Unlimited PTO - We encourage all employees to recharge! 8 Paid Holidays + 2 Floating Holidays, Your Birthday Off, Volunteer Day, Fully Paid Parental Leave up to 18 weeks • Medical with FSA and/or HSA (which includes an employer match up to $1,500) • Free starter membership to the GymPass app, with access to a network of gyms as well as full access to popular wellness apps such as Calm, Headspace, Meditopia, and Strava • 401(k) Retirement matches dollar-for-dollar for the first 1.5%, and then 50 cents on the dollar for the next 4.5%. There is a 2-year vesting period for the employer contributions • Access to financial counseling through WellCents • New Hires are eligible for benefits on the first of the month following their hire date. • No cost life insurance, short and long term disability • Robust Employee Assistance Program with podcasts, training, webinars and counseling. • Autonomy - We trust our employees and offer an extremely flexible work schedule • Fun, innovative, collaborative and supportive working environment • Inclusion and Diversity teams - Women of InMoment and InMovement • Employee rewards and referral programs with generous payouts