Director Customer Success

July 2

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Innovaccer

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Two years in a row: Innovaccer Awarded Best in KLAS Data & Analytics Platforms Category.

Quality Reporting • Interoperable Data Lake • Drilled Down Contract Performance • population health • Health Equity

1001 - 5000

💰 $150M Series E on 2021-12

Description

• The role of the Director-Customer Success is to be a trusted advisor to the client who not only plans, and manages the team and delivers work according to deadlines and within budget but also drives new solutions to best serve the clients. You'll work as part of and also manage a driven and creative team of product, data, and integration engineers and designers to deploy our platform and solutions against the most challenging problems in the healthcare industry. • You'll immerse yourselves in our customers' most intricate workflows, explore the business problems and understand their true needs, and deliver our solutions that enable our customers to scale and drive adoption while ensuring a great experience for your customers. The problems you tackle will require an analytical and technological mindset, a sharp intuition for the key business and technology issues, and a strong degree of user empathy.

Requirements

• Experience in technical account management, customer success, or client services/management consulting in the technology and healthcare sector (for a portfolio of 3-5 customers). • Analytical mindset and demonstrated capability to have worked on analytical or digital transformation projects • Computer Science or Engineering (any discipline) background. • Experience in the Payer market. • Executive presence and the ability to engage with senior-level clients with excellent written, verbal communication skills • Experience in business requirement gathering and expectation management during projects to ensure customer satisfaction. • Experience in leading delivery/engineering teams in a technology company is a strong plus • Worked with offshore/India teams extensively • Extraordinary ability to take on open-ended problems in unstructured environments, dive into details and deliver outcomes • Ability to travel 30%-40%. Varies by location and team.

Benefits

• Generous PTO Benefits: Enjoy PTO benefit accrual of 22 days per year. • Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition. • Rewards & Recognition: Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance. Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance. • Insurance Benefits: We offer medical, dental, and vision benefits along with 100% company-sponsored short and long-term disability and basic life insurance. Legal aid and pet insurance options are available at a discounted rate.