National Account Manager

2 days ago

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Installation Made Easy, Inc.

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IME provides innovative enterprise software for the home improvement industry$1. .$1

managing a fragmented network • service integration • complex installations • network aggregation • lead generation

201 - 500

Description

• Develop and execute strategies for increasing program performance, including: • Identify gaps in performance using key metrics and budgeted targets and collaborate with the operations team to compile reports to send to Retail Partner leadership. • Serve as project manager for the onboarding of Providers identified by business partners including: • Creating and managing go-live schedule. • Monitoring progress through onboarding. • Developing and executing training. • Serve as lead point of contact for Retailer/Manufacturer & National Providers for customer account management matters and proactively ensure the resolution of escalated issues. • On a monthly basis (or more frequent as necessary), clearly communicate account performance and the progress of initiatives to the operations team. • Develop and or refine processes to automate and/or make them more efficient, both internally and for our Retail and Manufacturer Partners. • Review, approve and manage existing Provider field support requests such as requests to add or remove stores, adjust coverage, change contact information, host additional trainings, and all administrative tasks associated with such requests.

Requirements

• Bachelor’s degree with an emphasis in business management, project management, sales or related discipline; • 5+ years of account management or related experience; • Intermediate to Advanced knowledge of Excel • Strong business acumen with an eye for detail and a commitment to excellence. • Sound judgment and strong problem solving ability; • Exceptional communication skills, both verbal and written, with the ability to present complex information in a clear and concise manner. • Ability to interact effectively with all levels of an organization, including executive and C-level • Exceptional organization skills; • Ability to juggle multiple projects at a time, while maintaining efficiency and sharp attention to detail; • Self-motivated, independent, and able to thrive in a remote work environment. • Ability to adapt to changing or multiple priorities.

Benefits

• 100% remote work environment • Employer provided equipment. • Medical, dental, and vision insurance • Health savings plan includes employer contribution to health savings account. • Medical and dental flexible spending accounts • Company paid basic life, short-term disability, and long-term disability insurance. • 401K plan with employer match • Company matches 100% of the first 4% of salary deferrals. • All contributions, including employer contributions, are 100% vested immediately. • Employee discount program for Electronics, Groceries, Travel, Entertainment, and more • Employee assistance program • Pay on demand. • Critical illness, hospital indemnity, group accident, and legal insurance • Paid time off. • And more!