Account Manager

2 days ago

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Parade

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Empowering freight brokerages to manage, retain and expand capacity. Winner of the FreightTech 100 🏆 (2021 & 2022)

artificial intelligence • logistics • natural language processing • carrier relationship management • freight brokerage

11 - 50

Description

• Own net retention targets and outcomes for Parade’s existing customers • Expand and deepen relationships with customers • Creating an account map and engagement strategies to become an expert on your customers’ business • Become an expert storyteller on Parade’s value to customers to excite them about where they can go with our platform • Master building business cases for solutions and proposals to connect proposed solutions to impact and value • Identify strategic growth opportunities within your customers, driving growth tied to high level business outcomes • Serve as a trusted advisor and thought partner on digital freight strategy and brokerage workflow optimization • Navigate complex customer needs with a “challenger” mentality - lead with insight and build trust and vision with customers • Partner cross functionally with Solutions, Marketing, Customer Success, Product, Support, and Engineering to ensure we deliver customer value to drive win/win growth

Requirements

• Proven track record of expanding relationships in complex accounts • Experience handling and closing negotiations for large contracts ~$500k+ (new business, renewals, expansions) • Ability to leverage data and reporting in your day to day workflow to identify trends and opportunities within your portfolio • Excellent communication skills and ability to build trusted relationships with stakeholders in various functions and levels • Consultative approach to defining strategic opportunities with customers to map, measure, and achieve successful commercial outcomes • Passion for helping customers solve problems with technology • Ability to navigate complex organizations and drive mutual account plans • Track record of overachieving revenue growth goals • Strong desire to learn and curiosity to understand how things work

Benefits

• Competitive salary and compensation package with full Medical, Dental, and Vision benefits • 401k plan to help you save for the future • UNLIMITED Paid Time Off - and we want you to use it! • 100% Remote • Company Offsites to get to know your teammates