Customer Relationship Manager

2 days ago

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Blinc Inc.

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Beauty in a blinc. Longwear and Effortless.

Tube Mascara • Eyebrow Mousse • Long Lash - Lash Enhancer • Heated Eye Lash Curler • Eyeshadow

11 - 50

Description

• Serve as a day-to-day contact for assigned key accounts, building trust and rapport with salespeople and clients • Work cross-functionally to follow and maintain the new client onboarding process • Product education and product on-boarding for new clients • Organize meetings and contacts for DMA visits • Responsible for leading QBR with assigned accounts • Take the lead in resolving non-conformances from a client perspective while bridging communication between internal resources and clients • Facilitate interaction and workflow between internal resources and sales to ensure efficient flow of information and on-time deliverables • Collaborate, problem-solve, and provide regular updates in client meetings with team members • Weekly reporting of open S.O. in ASANA and provide updates. • Provide order status updates to clients • Build reports for Sales, Marketing, and C-Suite • Automate workflows and sections of the Sales and Production Process • Contribute towards the development of internal SOPs • Conduct market research and gather intelligence on prospective clients and competitors

Requirements

• 3+ years of customer service experience • Excellent written and verbal communication skills • Cannabis industry knowledge • Remote position with a preference for the East Coast or Midwest region • Only open to applicants authorized to work in the United States • Proven work experience in a similar role • Experience promoting value through customer experience • Ability to foster positive business relationships • Accountability and personal organization skills • Meticulous attention to detail • G-Suite (GMail, GChat, Google Docs, Google Sheets) • Hubspot - Intermediate or Advanced level knowledge • Asana - Intermediate or advanced level knowledge

Benefits

• Health Insurance (medical provided, plus affordable dental & vision available) • Unlimited PTO • Remote working options • Excellent company culture • Professional development in a budding industry