interface.ai
Intelligent Self-Service for Banks and Credit Unions.
NLP • AI • ML • Chatbots • Artificial Intelligence
51 - 200
Technical Account Manager
2 days ago
🏡 Remote – New York
interface.ai
Intelligent Self-Service for Banks and Credit Unions.
NLP • AI • ML • Chatbots • Artificial Intelligence
51 - 200
Description
• Leading business process discovery workshops • Developing and leveraging expertise in AI solutions • Planning, managing, and performing application build, test, and deploy activities • Identifying and monitoring interdependencies between various program or project workstreams • Creating project deliverables and standards • Planning and establishing after go-live activities • Effectively communicating complex client and solution concepts to audiences of varying levels
Requirements
• Bachelor’s degree in Computer Science, Information Technology, or a related field. • 3-5 years of experience in a client-facing implementation consultant role, preferably in a software or AI technology environment. • Strong technical background with the ability to understand and articulate complex technical concepts. • Have worked in a (Series A - Series C) B2B SaaS startup environment. • Proven expertise in steering technical projects, ensuring seamless execution from inception to completion. • Adept at strategically gathering and distilling requirements, coupled with a mastery of User Acceptance Testing (UAT) processes to guarantee optimal project outcomes. • Skillful in crafting meticulous testing workflows and scenarios, contributing to the delivery of high-quality and flawlessly functioning solutions. • Demonstrated track record of delivering exceptional customer success, showcasing a commitment to understanding and exceeding client expectations. • Proven project management skills with experience leading end-to-end implementations. • Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams. • Experience working with AI, including chatbots preferred • SAAS and/or Fintech industry experience preferred
Benefits
• Remote First Policy • Medical/Dental/Vision Insurance • PTO & Holidays • Life Insurance
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