Manager - Scaled Customer Success

July 9

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Karbon

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The collaborative practice management platform for accounting firms

Accountants • Growth • Software as a service • Workflow management • Practice management

51 - 200

💰 $66M Series B on 2022-02

Description

• Build and manage Scaled Customer Success strategies • Develop a comprehensive Scaled Customer Success program • Understand customer segments and engagement • Drive automation and contribute to health scoring • Enhance webinar series and evaluate self-serve experience • Design business intelligence capabilities • Build relationships with marketing, product, and customer teams

Requirements

• 3-5+ years executing customer success programs in B2B SaaS • Success powered by analytical skills • Strong problem-solving skills • Proven ability to assess and onboard new technologies • Ability to move from ideation to execution • Experience working cross-functionally • Ability to keep projects on track • Feedback and constructive communication skills • Excellent written and verbal communication

Benefits

• Competitive compensation package • Target bonus • Competitive equity grant • Generous benefits