Level AI (https://thelevel.ai) is a Mountain View, CA and Delhi, India based startup innovating in the Voice AI space. We are backed by top VCs, technologists from Silicon Valley and industry experts. We are on a mission for AI to augment the worker and not replace them. We are innovating in speech AI, NLP and information retrieval systems to bring customers and businesses closer to one another.

The team has experience from Amazon Alexa, Google, and other leading AI organizations.

Level AI

Sales

Enterprise Sales Director driving sales team performance at AI customer engagement firm.

• As the Enterprise Sales Director at Level AI, you will maximize team performance and achieve quotas.
• Responsibilities include hiring, training, and managing sales account executives.
• Develop plans to exceed quota targets and collaborate with cross-functional teams.

Director - Enterprise Sales

Operations

Director of Revenue Operations driving growth and efficiency for strategic initiatives.

• Develop and execute a comprehensive revenue operations strategy that aligns with the company’s business goals.
• Partner closely with sales, marketing, and customer success teams to align strategies and optimize the revenue pipeline.
• Oversee the selection, implementation, and optimization of GTM technologies to enhance sales and marketing effectiveness.
• Monitor and analyze performance metrics against revenue goals.
• Lead, mentor, and develop a high-performing revenue operations team.
• Ensure all revenue operations adhere to legal and ethical standards.

Director of Rev-Ops

Backend Engineer

Develop AI solutions for customer engagement in contact centers.

• Innovate, build, and invent on the behalf of our customers. Plan, execute and maintain entire products/features which millions of customers will experience.
• Ability to design and code the right solutions starting with broadly defined problems.
• Drive best practices and engineering excellence.
• Work with other team members to develop the architecture and design of new and current systems.
• Work in an agile environment to deliver a high-quality Product.

Product Manager

Drive product development and launches for a cutting-edge AI-native customer engagement platform.

• Identify, analyze, and prioritize new features based on business and customer impact through data analysis, cost-benefit analysis, and customer research.
• Drive product execution and implementation by coordinating with cross-functional teams to manage product milestones, budget, and timeline, prioritizing roadmap scope based on key deliverables.
• Execute product planning and development, including defining customer goals and business requirements for product release, ensuring implementation aligns with product goals and requirements, and owning product positioning.
• Drive product launches to meet release goals, ensuring cross-functional teams are aligned, prepared, and have plans in place to execute and monitor outcomes.
• Build a go-to-market strategy for new product/feature launches to deliver results that align with customer and business goals in operational launch plans.
• Gain a thorough understanding of customer experience, identify and fill product gaps, and generate new ideas to grow product adoption, improve customer experience, and drive growth.
• Oversee the product lifecycle, including ideation, prototyping, customer research, design, launch, iteration, and end-of-life decisions.
• Collaborate with engineering to continuously improve software delivery best practices, including helping the team make tradeoffs based on customer requirements and QA/testing of the product.
• Critically assess emerging technologies, analyze technology constraints and requirements, perform risk assessment, and build risk mitigation strategies.

Group Product Manager

Product Designer

Design strategic customer engagement solutions using AI to transform contact centers.

• A day in the life of product designer at Level AI involves working closely with product managers and other stakeholders to understand problems and solving those problems with keeping users at the center of every decision.
• You’ll be involved in end to end product development lifecycle and deliver relevant design artefacts like User Journey Maps, Sketches, Interactive prototype at different stages.
• You’ll also be contributing to set up the design system and best practices related to communication and collaboration.

Senior Product Designer

Technical Account Manager

Manage client accounts and ensure effective use of AI-powered customer support solutions.

• Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
• Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs.
• Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues.
• Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.
• Identify opportunities for upselling and cross-selling our solutions to existing clients.
• Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.

Customer Success Manager

• Maintain ownership of existing customers and develop relationships
• Drive process change and product adoption
• Monitor customer health and take data-driven actions
• Conduct Quarterly Business Reviews
• Champion customer retention and advocate for customer needs
• Collaborate internally and externally to solve customer pain points

Solutions Engineer

• Work with the customer’s technical teams to understand their Contact Center operations and map the diverse integration touch points
• Dive deeply into complex telephony and CRM systems to integrate and onboard Level AI’s productArchitect and Implement standardized onboarding and integrations for scale and repeatability
• Work closely with the Pre-Sales and Post-Sales teams to make customer implementations successful
• Provide mentorship and advocate best practices while answering product, solutioning and onboarding questions


Senior Solutions Architect

Account Executive

• Own the sales experience while building and managing relationships with key decision-makers and executives at Fortune 1000 companies
• Responsible for holding a discovery call, giving the prospect a product demo
• Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts
• Partner closely with Product, Marketing, and Engineering to deliver an exceptional customer experience
• Responsible for development and delivery of on-site and virtual product demonstrations
• Responsible for representing the product to customers and at field events such as conferences, seminars, etc
• Responsible for scoping, managing and executing customer pilots and POCs
• Communicate and collaborate with customers and partners to understand their business needs and provide solutions to meet their specific requirements

Level AI Jobs in New York City

Level AI

Director - Enterprise Sales

Level AI

Director of Rev-Ops

Level AI

Backend Engineer

Level AI

Group Product Manager

Level AI

Senior Product Designer

Level AI

Technical Account Manager

Level AI

Customer Success Manager

Level AI

Senior Solutions Architect

Level AI

Enterprise Account Executive

Level AI