Client Services Manager

September 7

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Kargo

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Kargo creates memorable experiences for advertisers that go beyond the first impression to captivate consumer attention$1. .$1

Mobile Advertising

201 - 500

Description

• Deep understanding of our products, offerings, and best practices to support campaign strategy and meet client objectives • Assist in day-to-day relationships and all phases of the direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag + asset collection, creative development, performance reporting, troubleshooting, and delivery • Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention, and growth • Assist in identifying client needs and implement strategic solutions to help drive partnership • Collaborate with internal cross-functional teams; sales, operations, design, product, and finance to ensure campaign performance is met • Analyze and deliver reporting, insights, and results to clients • Identify and generate client outreach for incremental, upsell, and renewal opportunities • First responder to direct and programmatic campaign troubleshooting or delayed revenue before routing for escalation • Funnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well-positioned to grow and retain business

Requirements

• 3+ years in Digital Media, with a focus on Sales Support, Account Management, or Project Management • Direct-sold and programmatic mobile advertising experience • Knowledge of DSP and SSP platforms and partners such as Celtra, The Trade Desk, LiveRamp, etc. • Media agency experience is a plus • Familiarity with industry jargon and media metrics • Proficient in Excel and PowerPoint • Proven record of successful client retention and business growth • Highly strategic, proactive and solution-oriented • Thrives in a teamwork environment and collaborates well with others • Strong verbal and written communication skills with the ability to deliver well-positioned presentations • Organizational skills with the ability to use available resources to reach solutions • Able to multi-task and prioritize based on account tier and urgency on a daily basis • Strong analytic skills to deliver reporting insights • Highly organized and keen attention to detail • Bachelor’s degree or equivalent experience