Practice Operations Specialist

August 14

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Keystone Strategy

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Strategy, economics, and technology consulting firm delivering transformative ideas to global brands and top law firms.

Business Ecosystems • Innovation • R&D innovation process • Internet Search • Antitrust

51 - 200

💰 $100M Private Equity Round on 2021-07

Description

• Provide administrative and operational support to ETA Partners and Practices, including meeting coordination • Collaborate with ETA Group Partners and Practice Leads to support weekly/bi-weekly calls including scheduling and preparing agendas and meeting notes and following up on action items • Ensure alignment of all Practices with the ETA Practice Framework including maintaining directories of officers • Ensure alignment of all efforts within Practices and the ETA Group with broader ETA Group goals • Provide support to Practice Officers to assist in goal achievements – including research, project management, data analysis and more • Manage ETA Group goals and priorities by tracking meeting discussions and emails, monitoring progress, identifying next steps and potential roadblocks, and following up on action items • Act as a liaison between ETA and Operations team • Assist and coordinate on all efforts related to ETA Group and its Practices – including, but not limited to, preparing for ETA section of monthly firmwide updates and Board presentations, building slides • Prepare comprehensive project status reports on Practices for ETA Partners • Assist with ETA budget and workforce planning as needed • Serve as the centralized resource for best practices and implementation across Practices • Understand the legal subscription landscape and promote usage of the correct services • Work with Finance and other stakeholders on projects impacting ETA Group and its Practices – including conducting research and designing implementation and communication plans • Contribute to the creation and execution of coordinated tactical action plans supporting ETA Group and Practices • Identify and implement continuous process improvements, leveraging technology and innovation when appropriate, to enhance efficiency and reduce administrative burdens • Collaborate on the coordination of ETA Group and Practice events/offsites • Serve as the point of contact for administrative support to our Experts and operational liaison between Experts and Keystone Operations team owning Expert’s end-to-end operational experience at Keystone – from contract management, onboarding to offboarding

Requirements

• Enthusiastic, team-player willing to dive into a fast-paced environment • Natural collaborator, people-person, and effective communicator • Ability to work independently and provide guidance to executive level management across operational areas and ETA practices • Extensive knowledge of Microsoft Word, Excel, Power Point and Outlook; basic knowledge or experience with Customer Relationship Databases and Resource Management/scheduling tools; experience with Salesforce is preferred • Excellent written/verbal communication, analytical, problem identification and resolution skills; organized and deadline oriented • Ability to handle ad hoc projects as business requirements emerge and evolve • High professional and ethical standards for handling confidential and sensitive information • Excellent multi-tasker - experience with project management a plus

Benefits

• Annual discretionary bonus • 401k contribution • Competitive benefits package