Customer Success Manager

July 26

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Kiddom

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Kiddom takes schools and districts into the future of personalized teaching and learning.

Personalized Learning • Education Management • Blended Learning • Standards-Based Grading • Data-Informed Instruction

51 - 200

💰 $35M Series C on 2021-08

Description

• Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform. • Serve as the primary contact for customers delivering a value-driven customer journey • Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators • Partner with our customers and cross functional collaborators to drive adoption, retention, and expansion by crafting success plans to achieve their goals • Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth • Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience. • Participate in onsite visits to support district initiatives, professional learning, and customer’s needs • Responsibilities will evolve with your ability to contribute to the team

Requirements

• BA or BS degree or higher • At least 3 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology company • Experience using and/or implementing High quality instruction materials (HQIM) • Experience with set-up, configuration, or administration of a SAAS software product • Education field experience, and/or experience as a success manager in ed-tech • Strong empathy for educators • Passion for improving education equitably