Senior Solutions Architect

July 6

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Level AI

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Contact center software using advanced AI & NLU to automate outdated workflows for support agents & QA teams.

51 - 200

💰 $20M Series B on 2022-03

Description

• Work with the customer’s technical teams to understand their Contact Center operations and map the diverse integration touch points • Dive deeply into complex telephony and CRM systems to integrate and onboard Level AI’s productArchitect and Implement standardized onboarding and integrations for scale and repeatability • Work closely with the Pre-Sales and Post-Sales teams to make customer implementations successful • Provide mentorship and advocate best practices while answering product, solutioning and onboarding questions

Requirements

• Bachelor’s degree in Computer Science, Computer Engineering or a related technical field with 3+ years of relevant experience • Experience working with CCaas vendors and implementing voice and text infrastructure solutions • Strong experience with Telephony Vendors such as Five9, Genesys and Avaya • Experience with real time media streaming and common protocols such as RTP and WebRTC • Experience with SIP protocol and configuring/troubleshooting SIP Servers • Experience with CRM such as Salesforce, Zendesk, and Microsoft dynamics and demonstrated ability to build solutions using CRM APIs • Strong customer focus, analytical ability and ability to understand customer requirements and deliver value • Outstanding at prioritization. Can balance customer escalations, product changes, and service issues while handling related communication, technical account management, and risk mitigation

Benefits

• None specified