Client Partner

12 hours ago

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LivePerson

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Conversational AI that’s anything but artificial. Fast Company named us the #1 Most Innovative AI Company in the World.

Messaging • Automation • Bots & AI • Artificial Intelligence • Conversational AI

1001 - 5000

💰 $2.3M Post-IPO Equity on 2012-06

Description

• You will be responsible for driving new business pipeline that will see focused growth from both existing accounts and new markets and lines of business. • Cultivate customer relationships that strengthen and deepen LivePerson's reach and coverage as measured by increased profit, client satisfaction, and recognition from customers. • Manage customer P&L's ensuring it meets/exceeds revenue and EBIT objectives. • Drive continuous improvement to support customers in an efficient manner while meeting contractual commitments and SLA's. • Lead weekly business and strategy updates with manager and team. • Maintain subject matter expertise on LivePerson technology and communicate offerings to customers. • Participate in strategy projects to drive innovation and operational excellence across LivePerson. • Advocate for industry and customer needs within the organization to enable timely innovation investments. • Own and manage customer contracts and amendments. • Monitor and analyze customer volumes, forecasts, and order conversion. • Manage all customer communication, new solution awareness, and best practices.

Requirements

• 8+ years of experience of account executive and management experience, preferably in the SaaS, management consulting, software, or technology environment • Significant experience working with C-level Client executives regularly • Excellent client relationship, team leadership, and delivery skills with the demonstrated ability to communicate effectively throughout all levels of an organization. • Excellent business data analysis and modeling expertise • Excellent computer, presentation, communication, and time management skills • Motivated, goal-oriented, persistent, and a skilled negotiator with a proven track record of driving change with clients • Strong analytical, assessment, and problem-solving skills

Benefits

• Health: medical, dental, and vision insurance and wellbeing resources and programs • Time away: Public holidays and discretionary PTO package for flexible days off with manager approval • Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability • Family: parental leave, maternity support, fertility services • Development: tuition reimbursement and access to internal professional development resources. • Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts