Technical Support Engineer

2 days ago

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MasteryPrep

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Every student can graduate high school with a college-ready ACT or SAT score. Every student deserves to.

Education • Test Prep • Professional Development • Classroom Teaching • Online Test Prep

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Description

• Provide high-quality support to internal teams and external users • Troubleshoot and resolve technical issues related to software, hardware, and network systems • Ensure technology infrastructure is operating correctly • Collaborate with development teams to escalate complex problems • Gather feedback from customers to improve the support process

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience) • 2+ years experience as a full-stack engineer • Strong knowledge of Google Firestore, PostgreSQL, TypeScript, React, and PHP • Experience with SSO, specifically with Security Assertion Markup Language (SAML) protocols • Proficient in integrating Learning Tools Interoperability (LTI) standards • Skilled in integrating with Student Information Systems (SIS) • Excellent problem-solving and troubleshooting skills • Ability to work independently and as part of a team in a fast-paced environment • Strong communication and collaboration skills • Familiarity with compliance standards such as FERPA, COPPA or PCI DSS preferred • Knowledge of secure coding practices and application security testing techniques preferred

Benefits

• Opportunity to work with cutting-edge technologies in a collaborative environment • Flexible work hours and remote work environment • Professional development opportunities and reimbursement for certifications and training • Company-sponsored social events and team-building activities • Employee benefits eligibility (health, disability, AD&D, life insurance) • Matching 401k • Paid time off • Generous paid holidays